Windd Privacy Policy — Your Data, Our Responsibility

Windd (windd.wine) is an international online Sports Betting and gaming platform. We believe that every user's privacy is a fundamental right. This Privacy Policy explains how Windd collects your personal information, why we collect it, and how we keep it secure.

This Privacy Policy applies to the windd.wine website, mobile app, and all associated Windd services. By using our services, you are considered to have consented to this Privacy Policy.

This policy was last updated in January 2026. We will notify you in advance of any significant changes.

Windd collects several types of information. Here's a full breakdown:

We never store your password in plain text — it is always held as an encrypted hash. Full payment card numbers are not stored on our servers.

Windd collects data through several methods. Each is transparent and based on your consent:

• Directly From You: During registration, KYC document uploads, payment forms, and customer support interactions.
• Automatically: Through cookies, log files, and tracking technologies while you use the platform.
• From Third Parties: Limited data from payment processors, identity verification agencies, and fraud prevention service providers.
• From public sources: For identity verification using legally accessible public databases.

Under its Privacy Policy, Windd uses the data it collects solely for the specific purposes listed below:

• Account Creation & Management: Completing the registration process, securing logins, and managing account settings.
• Identity Verification (KYC): Age verification, identity confirmation, and ensuring legal compliance.
• Financial Transactions: Processing deposits, managing withdrawals, and issuing bonuses.
• Customer Support: Prompt resolution of your complaints, queries, and disputes.
• Security & Fraud Prevention: Detecting suspicious activity and protecting your account.
• Legal Obligations: Meeting regulatory requirements and maintaining AML (Anti-Money Laundering) compliance.
• Platform Improvement: Analyzing user experience to further improve Windd.
• Marketing Communications: With your consent, to inform you of relevant promotions and offers.

You can opt out of marketing communications at any time through your account settings or by reaching out to our support team.

Windd never sells or rents your personal information. However, limited data may be shared with trusted third parties in specific circumstances:

• Payment Processors: Information required to process transactions with bKash, Nagad, Rocket, and our banking partners.
• Identity Verification Services: With licensed verification agencies to complete the KYC process.
• Technology Infrastructure: With cloud hosting and cybersecurity service providers, under strict confidentiality agreements.
• Law Enforcement: When required by valid legal requests or regulatory authority directives.
• Fraud Prevention Network: Anonymized data shared with industry-standard fraud databases.

Windd uses several types of cookies. Cookies are small text files stored in your browser that help improve your experience on the platform:

You can manage or disable cookies through your browser settings. Please note that disabling essential cookies may affect the functionality of certain platform features.

Windd protects your data using industry-leading security technology. Our security framework includes:

• 256-bit SSL/TLS Encryption: All data transfers on the platform are conducted through encrypted channels.
• AES-256 Data Storage Encryption: All sensitive data stored on our servers is encrypted.
• Two-Factor Authentication (2FA): An added layer of security at login.
• Regular Security Audits: Regular audits conducted by independent cybersecurity experts.
• Firewall & Intrusion Detection: Real-time threat monitoring system.
• Encrypted Backups: Regular, secure backups to protect against data loss.

Windd does not retain your data indefinitely. Each type of information has a defined retention period:

• Account Information: For the duration of the active account and 5 years after closure (as required by law).
• Transaction & Financial Records: 7 years (as required by AML and financial regulatory obligations).
• KYC Documents: 5 years after account closure.
• Gaming & Betting History: 3 years.
• Customer Support Communications: 2 years.
• Log & Device Information: 12 months.
• Marketing Preferences: Until you opt out.

Once the retention period ends, your data is securely deleted or anonymized so you can no longer be identified.

As a Windd user, you have clear rights over your own data. We are committed to upholding those rights:

To exercise these rights support@windd.wineor email us at Help Center Contact us and we'll process your request within 30 days. Please note that in some cases, legal obligations may prevent us from fulfilling certain requests.

Windd's services are intended solely for individuals aged 18 and above. We do not knowingly collect personal information from minors.

• Age verification is mandatory at the time of registration.
• Proof of age is verified as part of the KYC process.
• If a user is found to be a minor, their account will be immediately closed and any stored data will be deleted.
• Parents or guardians may request account closure on behalf of their child.

Windd may update this Privacy Policy from time to time. Changes may be prompted by:

• The introduction of new services or features.
• Legal or regulatory changes.
• Improving security practices.
• Improving clarity based on user feedback.

Before any significant changes, we will notify you via your registered email or through a banner notification on the platform. Continued use of Windd after changes take effect will be considered acceptance of the updated Policy.

For any questions, concerns, or requests regarding this Privacy Policy, please reach out to our dedicated Privacy Team:

• Email: support@windd.wine
• Help Center: windd.wine/help-center
• Response Time: Initial response typically within 24–48 hours.
• Processing Data-Related Requests: Up to 30 business days.

If you feel we haven't adequately protected your privacy rights, please reach out to us directly first. We're always ready to work through any issues.