Windd Terms & Conditions — Complete Guide

Windd (hereinafter referred to as the "Platform" or "we") is an international online Sports Betting and gaming service provider. By accessing our website windd.wine and using any of our associated services, you are agreeing in full to these Terms & Conditions.

These Terms & Conditions are published in both English and Bengali. In the event of any dispute, the English version shall be considered final. Windd reserves the right to amend these Terms & Conditions at any time.

By using Windd's services, you confirm that you are complying with the applicable laws of your country and that online betting is legal in your area. If you are unsure about any legal matter, please seek appropriate legal advice.

To place bets on Windd, you need to create a personal account. The following rules must be followed at the time of registration:

• Each person may only register one account. Opening multiple accounts is strictly prohibited and may result in account forfeiture.
• All information provided at registration — including your name, date of birth, address, and phone number — must be accurate and truthful.
• You are responsible for keeping your account password confidential. Do not allow anyone else to access your account.
• If an account is opened with false information, Windd reserves the right to close that account and forfeit the balance at any time.
• During KYC (Know Your Customer) verification, you may be required to submit a copy of your national ID, passport, or birth certificate.

Withdrawals may be restricted until your account verification is complete. We reserve the right to request additional verification at any time.

To register on Windd, you must:

1. You must be at least 18 years of age.
2. Online betting must be legally permitted in your country of residence.
3. You must be of sound mind and agree to these Terms & Conditions of your own free will.
4. Accounts may not be operated on behalf of another person.

Windd may request government-issued ID at any time for age verification purposes. Windd reserves the right to hold deposited funds until verification is complete.

The following rules must be strictly followed when betting on Windd. Adhering to these rules ensures a fair and healthy gaming environment.

• Once a bet is confirmed, it cannot be cancelled or changed, unless Windd expressly permits it under special circumstances.
• Bet outcomes are determined based on the official results issued by the relevant sports authority.
• If an event is cancelled or postponed, all bets placed on that event will be settled in accordance with the applicable rules.
• Bets placed before a match begins are governed by pre-match rules, while bets placed during a match are governed by live betting rules.
• Windd reserves the right to hold any bet pending review if a suspicious betting pattern is detected.
• Windd reserves the right to void any bet accepted at incorrect odds due to a system error.

Minimum and maximum bet limits may vary by event and market. Specific limits are clearly displayed on the betting page.

Windd supports the most popular payment methods in Bangladesh. Compliance with the following payment terms is mandatory:

• Deposit: The minimum deposit amount is ৳200. Deposits can be made via bKash, Nagad, Rocket, and bank transfer.
• Withdrawal: The minimum withdrawal amount is ৳500. Withdrawals can only be made through the same method used for the deposit.
• Processing Time: Withdrawals are typically processed within 15 minutes to 24 hours. Complex cases may take up to 3 business days.
• Withdrawals may be delayed if account verification has not been completed.
• Funds cannot be transferred to third-party accounts. Deposits and withdrawals must be made from the same person's account.
• If money laundering is suspected, Windd may temporarily suspend transactions pending investigation.

For more information, visit our Payment Page View or Financial Transactions Visit the section.

Windd regularly offers a variety of bonuses and promotions. Please read the following terms carefully before taking advantage of any offer:

• Wagering Requirements: Withdrawing bonus funds typically requires meeting a wagering requirement of 10x to 30x. Each bonus carries its own specific terms.
• Validity: Every bonus has a set expiry date. Any unused bonus will be automatically cancelled once it expires.
• Game Restrictions: Some bonuses are only valid for specific sports or betting markets.
• A promotion cannot be claimed more than once by the same person, household, or IP address.
• If bonus abuse is detected, the bonus and any associated winnings will be forfeited.

Windd believes in responsible betting. We want your betting experience to always be enjoyable and in control. To support this, we provide the following tools:

• Deposit Limit: Set daily, weekly, or monthly deposit limits.
• Loss Limit: Set a cap on how much you are willing to lose within a given period.
• Self-Exclusion: You can take a self-exclusion break from the Platform for a set period if needed.
• Reality Check: The ability to view activity summaries at regular intervals.

If you notice signs of betting addiction, seek help immediately. For more information, visit our Responsible Gaming View Page.

The following activities are strictly prohibited on Windd. Violations may result in account forfeiture and legal action:

• Participating in or facilitating match fixing or sports manipulation.
• Operating multiple accounts under the same identity (multi-accounting).
• Systematic betting for the purpose of arbitrage betting or bonus abuse.
• Betting using automated bots or software.
• Using the platform for money laundering or any illegal financial activity.
• Attempting unauthorised access to another user's account or any form of hacking.
• Introducing viruses or malicious code into Windd's systems.

Windd places the highest priority on protecting your personal information. Any data we collect is used solely for the following purposes:

• Account verification and management.
• Transaction processing and fraud prevention.
• Meeting regulatory requirements.
• Providing customer support.
• Platform improvement and personalized experience.

We never sell your personal information to third parties. For more details, read our Privacy Policy Read.

You can close your Windd account at any time by contacting Customer Support. Please make sure to withdraw any remaining balance before closing your account.

Windd reserves the right to suspend or close an account without notice in the following circumstances:

• Violation of any clause in these terms and conditions.
• If fraudulent activity is suspected.
• If proof of being underage is found.
• For legal or regulatory reasons.

Any active bonus at the time of account closure will be considered void. However, your right to withdraw genuine deposit funds (excluding bonuses) remains intact, unless the account was closed due to fraud.

If you have any concerns or complaints, please contact our customer support first. We aim to provide an initial response within 48 hours.

• Any dispute regarding a betting outcome must be raised within 72 hours of the event concluding.
• Payment disputes must be raised within 30 days of the transaction date.
• Windd's decision shall be final in the resolution of all disputes.

For assistance, contact our Help Center Visit the page or FAQ View the section.

Windd reserves the right to modify, amend, or update these Terms and Conditions at any time. For significant changes, users will be notified in advance via email or platform notification.

Continued use of the Platform after any changes have been made constitutes your acceptance of the updated Terms & Conditions. We recommend checking this page regularly.